Perfect for hands-on owners who want to stay actively involved, but still need reliable support behind the scenes.

With the Shared Key, we assist with:

• Scheduling routine cleaning and maintenance

• Light inventory reporting (without ordering)

• Guest messaging support when you’re unavailable — we’re here to step in when needed, without taking over

This tier offers peace of mind while allowing you to remain the primary decision-maker.

Includes:

• Access to trusted vendor referrals

• Flexible contract options

• Add-ons available at any time

• Monthly fee calculated after a full property audit and consultation

Ideal for semi hands-off owners who want streamlined operations and professional co-hosting without losing visibility or control.

With the Pilot Key, we take the lead on:

• Full guest communication and booking management

• Scheduling and oversight of cleaning and maintenance

• Inventory tracking and ordering

• Vendor coordination (pest control, pool/spa, landscaping, etc.)

• Emergency response with discounted rates

• Listing optimization and performance monitoring

• In-depth property audits to maintain quality and consistency

This tier allows you to step back from the daily details while staying connected to your property’s success.

Includes:

• Flexible contract options

• Monthly reporting available

• Social media and content creation available upon request with additional fee

• Monthly fee or percentage-based pricing determined after evaluation

Includes everything from the Shared and Pilot Keys, plus full access to our exclusive Homeowner’s Package — designed to support your property beyond short-term rental operations.

As your personal assistant, we handle:

• Scheduling repairs, maintenance, and pest control

• Coordinating with gas, electric, and utility companies (including bill disputes)

• City communications, permits, and compliance support

• Ongoing property upkeep — anything you need, we’re on it

With the Master Key, you also receive:

• Waived after-hours service fees

• 24/7 guest communication with our dedicated virtual assistant

• A personalized inventory spreadsheet

• Customized property SOP

• Assistance creating or refining your house manual

• Monthly fee calculated after a full property audit and consultation

Remote Co-Hosting

A fully virtual co-hosting package designed for owners who need professional support — without the full-service price tag. With the Echo Key, we manage everything online: guest communication, booking support, calendar coordination, customer service, and platform-related tasks like pricing, inquiries, and Airbnb messaging.

We serve as your virtual voice — handling calls, emails, texts, and hosting-related questions with care and clarity.

This package is ideal for:

• Owners with local boots-on-the-ground support (cleaners, handymen, etc.)

• Out-of-town hosts who need trusted online management

• Properties that run smoothly but still need digital oversight and guest service

Need a little extra? If your property is located in our service area, the Echo Key can flex to include occasional in-person support such as site visits, vendor coordination, or emergency assistance — billed as-needed.

Includes:

• Full virtual guest communication and support

• Calendar management and booking coordination

• Customer service via phone, text, email

• Listing maintenance, pricing adjustments, and guest issue resolution

• Optional on-site services available in eligible areas

• Monthly fee calculated after a full property audit and consultation

An exclusive add-on that gives your guests access to Concierge and Liaison Services — perfect for tourists, luxury travelers, or high-maintenance guests with frequent requests.

From special arrangements to last-minute needs, we handle it all with care, thanks to our growing network of trusted local vendors. The Diamond Key is designed to elevate your guests’ stay and take the pressure off you.

While we continue fine-tuning this premium feature, it’s currently available on an on-demand, as-needed basis — no monthly commitment required. Pricing is prorated based on the level of service requested.

Pricing Varies

All Keyhouse service packages are eligible for Flex options — meaning you can add out-of-contract services on demand, anytime you need them. Whether it’s an emergency visit, last-minute vendor coordination, or extra support outside your usual tier, we’re here when it counts.

No need to upgrade your full plan — just let us know what’s needed, and we’ll bill accordingly based on service level and time required.

Pricing Varies